Shipping & Returns
Our goal is your satisfaction and our return policy is a simple one. So long as the item(s) purchased is (are) in "as new condition", it (they) can be returned to NSE within 21 days after receiving the shipment. The product(s) must be returned in the original packaging. Any item (including the packaging) that has been altered from its original condition as delivered will not be accepted as a return. Please call first we may be able to resolve any problem without shipping the item back.Damaged Items
In the event a customer receives a car that was damaged in shipment by UPS or USPO, please notify:Fred Hoxise – (203)932-3502 Best way to return merchandise
We recommend shipping your return via UPS or US Priority Mail; whichever is most convenient to you.
Both services provide tracking and insurance options. For your protection, be sure to wrap well and insure against loss/damage. NSE is not responsible for merchandise that is lost or damaged enroute to us.When returning merchandise for any reason, please be sure to include:
1) a brief explanation as to why the product is being returned.
2) All original packaging.
3) The course of action you wish NSE to take (Refund, replacement, issue a credit slip, etc.).
The N Scale Enthusiast
31 Homesteader Lane
West Haven, Ct 06516
NSE will only reimburse "ground" shipping costs if an item is returned because of an error made by us i.e. you were sent an incorrect item — we try our best, but admit to not being perfect. While we do not cover your return costs on an item that may be defective, we do provide free shipping of the replacement being sent back to you.Refused Packages
If you "refuse" delivery of a package shipped by UPS (United Parcel Service), they charge the shipper return shipping fees. On refused packages received back at the N Scale Enthusiast, we refund the actual cost of the merchandise returned, but do not refund shipping charges ... as these are not refunded to us by the shipper.Membership
Memberships are in one-year increments from the original date of issue. Late renewal does not advance the membership anniversary date and no refunds are offered for early withdrawal of a membership.National Convention
All monies are fully refundable up to the posted cutoff date. No refund will be made after that date.